01
Order confirmed
After checkout, you receive an order confirmation showing that your order has been received by HachTech.
HachTech order tracking
Check the status of your order.
Once your order ships, the tracking link and carrier information are sent with your shipping confirmation. You can also sign in to your HachTech account to review your order history and available order details.
Track your shipment
Use the tracking link from your shipping confirmation.
When your order is fulfilled, the shipping confirmation includes the carrier and tracking information for the shipment. Open that link to see the latest carrier scan, estimated delivery progress and any transit updates.
Where to look
Check your shipping confirmation email.
The email sent after fulfillment contains the most direct tracking link for your shipment. If your order is split into more than one package, you may receive separate tracking information for each shipment.
How tracking works
From order confirmation to delivery.
Tracking becomes available after the order is fulfilled and the carrier begins processing the shipment.
02
Shipment created
Once the order is prepared for shipment, tracking information is added and a shipping confirmation is sent to the email or contact information used at checkout.
03
Carrier updates
The carrier updates the tracking record as the package moves through its network and toward the delivery address.
Tracking questions
Common reasons tracking may not update immediately.
Recently shipped
Tracking shows no movement yet
A tracking number can be created before the carrier completes its first scan. The shipment history normally begins updating after the package enters the carrier network.
In transit
There is a gap between scans
Packages do not always receive a visible scan at every transfer point. Tracking may remain unchanged for a period and update again at a later facility.
Multiple packages
Only part of the order arrived
Some orders may be fulfilled in separate shipments. Check your shipping notifications for any additional tracking numbers associated with the order.
Delivery issue
Tracking says delivered but the package is missing
Review the carrier’s delivery details and check around the delivery location. If you still cannot locate the package, contact HachTech support with your order number.
Carrier tracking information is provided by the shipping carrier and may not update in real time.
Estimated delivery dates can change while a shipment is in transit.
Need help with an order?
Contact HachTech support and include your order number so the team can review the order details.