Privacy policy

This Privacy Policy explains how hachtech (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, request assistance, or communicate with us.

1) Information We Collect

We may collect information that you provide directly, including:

Name, email address, and phone number
Billing address and shipping address
Order details, product selections, and checkout notes
Customer support messages, return requests, and account inquiries
Product, device, model, or compatibility details you choose to share
Account information if you create an online account

2) Information Collected Automatically

When you browse our website, certain technical information may be collected, such as:

IP address, browser type, device type, operating system, and timestamps
Pages viewed, links clicked, referral sources, and general website activity
Approximate location based on IP address
Cookies and similar technologies used for cart functions, checkout, analytics, security, fraud prevention, and website performance

3) Payment Information

Payments are processed through secure third-party payment providers. hachtech does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

Process orders and complete fulfillment
Send receipts, order confirmations, and tracking updates
Respond to customer support requests, product questions, returns, and order issues
Help confirm product or device compatibility when details are provided
Review transactions for fraud prevention and website security
Improve website performance, product listings, and customer experience
Maintain business records and comply with legal obligations
Send promotional emails only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

Payment processors to complete secure transactions
Shipping carriers and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, accounting, or tax support
Authorities if required by law or necessary to protect rights, safety, or property
Business transfer parties if hachtech is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing options

We may verify your identity before completing certain privacy requests.

7) Cookies

Cookies help our website remember cart activity, support checkout, improve security, and measure website performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We retain information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

10) Contact

hachtech
3 Blake St., Ste. 2, Richmond Hill, GA 31313
Phone: (229) 335-0387
Email: support@hachtech.us